Delivery and Returns
Order
An order is considered valid once payment has been accepted by MerveilleNature. However, we reserve the right to refuse an order in the following cases:
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If a prior dispute exists with the client.
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If we believe there is a risk of default on payment.
In these cases, MerveilleNature may request additional information, such as proof of identity or address. If the customer does not respond within 5 days , the order will be cancelled and the payment refunded.
All orders are processed subject to stock availability.
Deliveries within Metropolitan France
We only deliver within Metropolitan France . Currently, we do not deliver abroad or to French overseas territories.
Summary Table of Delivery Rates
| Delivery Method | Package Weight | Deadline | Price (€) |
|---|---|---|---|
| Mondial Relay | 201 g - 500 g | 3 to 6 days | 3.50 |
| 501 g - 2 kg | 3 to 6 days | 4.50 | |
| 2.001 kg - 5 kg | 3 to 6 days | 7.50 | |
| Colissimo Home Delivery | 0 g - 500 g | 2 days | 8.50 |
| 501 g - 2 kg | 2 days | 10.50 | |
| 2.001 kg - 5 kg | 2 days | 13.50 |
Free Delivery
Free delivery is offered for all orders over €65.
Free Pickup
We also offer a free collection service at Mail Boxes Etc. ( 20 Avenue du Président Paul Séramy, 77870 Vulaines-sur-Seine, France) . Once your order is ready, you will receive an email notifying you that your parcel is available for collection.
Order Preparation Time
The delivery times indicated for the delivery options refer only to shipping time. Please allow an additional 1 to 3 business days for order processing.
Return policy
General Terms and Conditions
Our return policy is valid for 30 days . After this period, we unfortunately cannot offer refunds or exchanges.
To be eligible for a return, the item must be:
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Not used.
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In its original condition, accompanied by its original packaging.
Exceptions
Returns are not accepted for:
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Perishable goods (food, flowers, newspapers, magazines).
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Intimate or sanitary products.
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Dangerous substances, flammable liquids or gases.
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Gift cards.
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Certain health and personal care products.
Return Process
To complete your return, proof of purchase or a receipt is required. Do not send your purchase directly to the manufacturer.
Return address:
20 Av. du Président Paul Séramy, Vulaines-sur-Seine, 77870, France.
Return shipping costs are the responsibility of the customer and are non-refundable. If the refund is approved, the return shipping cost will be deducted from the refunded amount.
Refunds
Once the item has been returned and inspected, we will send you an email to confirm receipt and validation of the return. If approved, the refund will be issued to your original payment method within a few days.
In case of delay or non-payment, we invite you to:
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Check your bank account.
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Contact your card issuer or bank to find out the processing times.
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Contact us at contact@merveillenature.com if the problem persists.
Exchanges
Only defective or damaged items can be exchanged. Email contact@merveillenature.com to arrange the exchange.
Gifts
If the item was marked as a gift, an equivalent credit will be offered. Otherwise, the refund will be issued to the original purchaser.
Sale or Promotional Items
Promotional items are non-refundable.